Competitive advantage & personal growth through experiential

ATD 2016 International
Conference & Exposition
The Premier Conference for TD Professionals
Kuntal Pandya McElroy, PhD
Regional Head of Learning, North America
Ericsson since 2009
• Background includes Strategy & Marketing,
Strategy Execution, Market & Risk Analysis and
Business Development & Intelligence
Competitive advantage &
personal growth through
experiential evolution
The learning experience
through the ages
Up to
1950s
Ericsson Internal | 2016-03-21 | Page 3
looking forward
Trends in
Collaboration
and Social
Driven
Learning
Ericsson Internal | 2016-03-21 | Page 4
Learning by generation
Ericsson Internal | 2016-03-21 | Page 5
Business transformation
Ericsson Internal | 2016-03-21 | Page 6
Case study classroom:
Accelerating business savvy
•
Target Audience
& Goal
•
•
•
Understanding business
transformation
Managing cash flow
Consultative problem identification
Constraints
Constraints
•
•
Customized training using real world
application
Success relied on peer knowledge and
contribution
Ericsson Internal | 2016-03-21 | Page 7
Enhance business acumen for
Project Management Office
employees
Competence
Gaps
•
•
•
Diverse workgroup
Adoption of new way of working
Business buy-in
Solution
Case study classroom:
Accelerating business savvy
Ericsson Internal | 2016-03-21 | Page 8
Case study online:
Add-on-sales for service
professionals
•
Target Audience
& Goal
•
•
Understanding business
transformation
Consultative sales skills
Competence
Gaps
•
Constraints
Constraints
•
•
Customized training using real world
application
Success relied on peer knowledge and
contribution
Ericsson Internal | 2016-03-21 | Page 9
Field Service Professionals
needed to develop consultative
skills to generate Add-on-Sales
•
•
Behavioral mindset from service to
sales
LMS limitations for contractors
Aggressive timeframe for impact
Solution
Case study online:
Add-on-sales for services
professionals
Ericsson Internal | 2016-03-21 | Page 10
Your campfire story
Ericsson Internal | 2016-03-21 | Page 11
Best-in-class training
Ericsson Internal | 2016-03-21 | Page 12